Customer Service: exceeding your expectations

Relationships make the difference in providing personalized care. Through caring, knowledgeable staff, and ongoing dialogue with residents and families as integral members of our care planning team, we ensure that our innovative services remain responsive to support the needs of each resident. While helpful staff add those thoughtful extra touches each day that make a noticeable difference in the comfort and enjoyment of residents, our goal is to continue to exceed expectations for service excellence.

GENTLECARE® support: enjoy choices in daily living

Emphasizing flexibility, choice, independence and meaningful connections, our GENTLECARE® approach enables residents to enjoy choices in daily living. Caring staff are on hand 24 hours a day, working in partnership with residents to individualize care – whether it be assistance with bathing, grooming, dressing, dining, recreation or medications. Our focus is on respecting the privacy, dignity and individuality of residents. We do this by involving them in decisions regarding personal care, dining and leisure. We enable them to take part in activities such as pursuing a favourite hobby or assisting with familiar routines, support natural wake-up times, and ensure a calming ‘hush, no rush’ approach to care.

Wellness Services: balance in mind, body and spirit

Our Enabling CHOICES™ philosophy supports a lifestyle focused on wellness. Regardless of age or health condition, residents are encouraged to strive for an improved sense of well-being and enhanced good health. For many people, this includes finding a satisfying balance in mind, body and spirit to fit their lifestyle. Walking programs, exercise groups, physiotherapy services and nursing services help maintain abilities relating to physical health. While social activities, laughter, pet visits and multi-faith worship services promote intellectual, emotional and spiritual health.

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