Please peruse the following position descriptions to determine whether your professional profile corresponds to our needs and expectations. All management positions, including departmental managers, team leaders and professional staff such as RNs who provide leadership and supervision to care and support staff, require computer skills and the ability to work flexible hours.

Administrator

Responsible for the efficient operation of a specific residence, the Administrator provides policy advice, implements decisions made by the owners as well as company directives, and oversees all aspects of the home’s activity to ensure exemplary resident care. A degree or its equivalent in education and/or experience, and completion of, or enrolment in, a certified Long Term Care Organization and Management course are required, along with at least 3 years of progressive management experience, preferably in a long term care setting. Candidates will possess excellent judgment and supervisory, communication and leadership skills with respect to human resources, labour relations, fiscal management, quality improvement, program planning, community partnerships, gerontology, and interdepartmental team co-ordination. A proven track record in relating positively and effectively with residents, families, staff, and the Board of Directors of a charitable organization is vital. Fluency in Italian is an asset.

Retirement Home Manager

The Retirement Home Manager is responsible to the Administrator for providing optimum resident services in accordance with legislative requirements and Specialty Care Standards. Through effective planning and direction the Retirement Home Manager will take an active role in achieving occupancy and manage effective operations in the Retirement Home.

General Manager

The General Manager oversees existing operations and assists with future expansion on the site. Responsible to the Owner(s) for optimum resident services through effective planning, direction and control, achieving targeted occupancy, and the effective operation of the Residence within the allocated resources.  The General Manager possesses excellent supervisory and leadership abilities in the areas of human resources, finance, labour relations, marketing, and department coordination. Has completed a Management course or has a minimum of 3 years equivalent experience in the Retirement or Hospitality sector.

Chef Manager

The Chef Manager will oversee all aspects of the dietary department and will monitor all dietary staff including the Relief Cook. The Chef Manager will be responsible to the Administrator. A minimum of 2-3 years experience in a Retirement Home or LTC setting, and registration papers as a Red Seal Chef is required.

Corporate Dietitian

Reporting to the Vice President, Professional Services, the Corporate Dietitian will be responsible for overseeing the provision of clinical dietary services and coordinating the clinical dietitians in Specialty Care owned and managed Homes as well as fulfilling the role of clinical dietitian for assigned Specialty Care Home(s) on a half time basis.  Candidates will possess excellent interpersonal and communications skills, be a Registered Dietitian with a minimum of two years clinical and management experience will have prior experience in the development of policies and procedures as well as experience working in an interdisciplinary team.  Candidates must be members of the Dietitians of Ontario and Dietitians of Canada and have current experience working in Long Term Care Homes and expertise in gerontology.  Proficiency in WORD, Excel and Powerpoint and knowledge of MOHLTC program standards with some familiarity with computerized documentation and menu programs is preferred.

Consulting Dietitian

The dietitian provides consultant services as they pertain to the clinical and therapeutic nutritional requirements of the residents of the assigned residence. The Consulting Dietitian will provide the Foodservice Supervisor/Dietary Manager with assistance in assessing the nutritional care needs of all residents and identify residents considered to be at high nutritional risk. In consultation with nursing and dietary staff will determine the appropriate dietary interventions necessary on the care plan. Candidates must be members of the College of Dietitians of Ontario and have a minimum of 1 year experience in a long term care facility. Demonstrated knowledge of MOHLTC dietary and nutritional standards is expected. Excellent communication and teamwork skills, and computer proficiency in Word, email and internet use is also required. 

Corporate Nurse Consultant

The Corporate Nurse Consultant provides nursing consulting services to long term care homes and conducts regular reviews of homes, monitors and evaluates the care and services of the facilities to ensure all standards are met. Also provides education and supports the implementation of best practice initiatives on key initiatives such as Quality Management, Point Click Care, and Enabling Choices. Frequent travel to provide support to new consulting projects and initiatives. 

Corporate Programs Consultant

The Corporate Programs Consultant provides consultation services to the Directors of Resident and Family Services and Chair the Director of Resident & Family Services (DRFS), Recreation and Education coordinator meetings and provides support to the Program Departments of all Specialty Care homes. The incumbent is responsible for the development of new policies and will also regularly attend all Homes and complete site visit reports. A Bachelor in a Health Discipline is required as well as experience as a DFRS or equivalent. Knowledge of best practices in programming in Long Term Care and in compliance and MOHLTC program standards is required.

Director of Care

Central to this role is responsibility for the nursing budget, management of all professional nursing resources and personal care services, staffing patterns and scheduling for each Home Area, as well as nursing staff recruitment, development and management. This entails developing and interpreting objectives, policies and procedures with residents, staff, physicians and other professional staff, interacting directly with residents’ families, and providing interdisciplinary team leadership. Current certification as a Registered Nurse from the College of Nurses of Ontario is required; a BScN is preferred. Also essential is expertise in infection control, computerized documentation, staff education and gerontological nursing practice, along with experience working as part of an interdisciplinary team and 3 years in front-line long term care management. Experience with a holistic, social care model such as GENTLECARE® or Eden Alternative is preferred.

Associate Director of Care

This Care Co-ordinator role involves supervising registered nursing staff and care provided by Professional Support Workers, developing goals, policies and an interdisciplinary team approach to care, co-ordinating unit nursing care with other services and departments, conducting quality improvement activities, and performing Nurse Manager duties on the unit. Along with a current certificate of competence as a Registered Nurse with the College of Nurses of Ontario, the Associate Director must hold, or be currently working towards, a BScN or equivalent. Education related to front-line leadership and gerontological nursing, and at least 2 years of experience in a long term care setting are also required. Completion of, or enrolment in, a Dementia Care course is expected.

Director of Marketing & Resident Services

The Director of Marketing & Resident Services will manage the Home’s overall marketing plan, training staff on marketing and lease-up procedures, and coordinate promotional activities including community linkages. The incumbent will also plan, direct, and control recreation, professional care, and housekeeping / guest attendant services to ensure that optimum resident services are offered.Two years management and marketing / sales experience including tours and lease up is required, preferably in a seniors housing. A post secondary degree or diploma in marketing or public relations or equivalent is an asset.

Director of Marketing & Sales

The Director of Marketing & Sales handles sales inquiries, builds relationships with clients and assists them through the process - from sale to move-in. The incumbent develops a comprehensive marketing and outreach program to build community awareness and a referral base. Strong community contacts, excellent follow-up and sales skills, and computer literacy are all assets. This full time position will involve some evening and weekend hours depending on the availability of the prospective client base.

Director of Resident and Family Services

A BSW (or a related degree) and 3 years of experience with increasing responsibility, preferably in long term care, are essential to assume responsibility for admissions, support and counselling to residents and families. This position involves co-ordinating the admission process, liaising with Community Care Access Centres (CCACs) and other community referral organizations, hiring, leading and managing program staff in leisure, therapy, spiritual and wellness services, and managing the department’s budget. Additional experience in gerontology, recreation, therapy services and wellness is preferred.

Director of Dietary Services

The Director manages the dietary department, and screens and monitors residents’ nutritional care, to ensure that attractive, nutritious meals are served in an enjoyable, respectful manner. This ranges from working closely with the Consulting and Corporate Dieticians and resident's council to develop menus and meal plans of the highest quality, to providing leadership on food safety, sanitation, menu planning, documentation requirements, staff education, performance and development, budget and inventory control, and quality improvement programs. This key role calls for a post-secondary diploma as a Food Service Supervisor (Manager) or equivalent, and eligibility for membership in the Canadian Society of Nutrition Managers. A minimum of 3 years of supervisory and management experience in a long term care dietary department is expected, with a demonstrated ability and willingness to learn related computer applications, and strong cooking/catering, financial and staff management, and interpersonal skills.

Food & Beverage Manager

The Food and Beverage Manager plans, organizes and supervises the activities of the food and beverage department including evaluating performance and production and selecting and supervising food and beverage staff. Their responsibilities also include ordering and receiving food and kitchen supplies and creating menu plans for special functions. Completion of a community college Food & Beverage Management or Chef Training program is required as well as Smart Serve Certification and Real Seal Certification or combination of qualifications and experience. The incumbent must have experience in large quantity food preparation and knowledge of WHMIS & Health and Safety regulations in the workplace.

Food Services Supervisor

The Food Services Supervisor reports to Director of Dietary Services and assists with the control of the operational budget for the Dietary department. The incumbent is responsible for supervising the preparation and service of all meals and nourishments following specified menus and standardized recipes while maintaining the highest standards of sanitation and food safety. Successful completion of an accredited program as a Food Service Supervisor/Nutrition Manager and a  minimum of 1 year experience in large quantity food preparation, financial planning and food purchasing is required as well as supervisory experience in a unionized environment and/or in a long term care setting. Eligibility for membership in the Ontario Society of Nutrition Management and knowledge of nutritional needs of the residents in a Long Term Care home are also required.

Community Resource Manager

The Community Resource Manager is responsible for managing the volunteer program, as well as community based programming and special events. The Community Resource Manager will provide support to the DRFS and function on the Management team. Completion of a post secondary program in Volunteer services, Recreation or a related degree at the University level or equivalent education and experience is required. Excellent interpersonal and communication skills demonstrated in a management position, experience working with older adults, and computer proficiency using Microsoft applications is expected.

Director of Environmental Services

Five years of practical experience in building maintenance, with at least 2 years in a supervisory position, will have prepared the Director to assume responsibility for the housekeeping, laundry, maintenance and emergency services in a specific residence. Duties include hiring and training all Environmental Services staff, developing appropriate policies and procedures, maintaining budget and inventories, ensuring safety and WHMIS standards, conducting fire safety drills and training, as well as developing and implementing a proactive preventive maintenance program. A Ministry of Labour certificate in a mechanical trade or HVAC, with at least a Grade 12 education, is required; a post-secondary education is preferred.

Office Manager

The Office Manager reports to the Administrator and must have a total understanding of bookkeeping practice and sufficient accounting knowledge to determine proper entries, prepare reports and to review records to possibly determine causes of results shown. Must be experienced in accounts payable/receivable, computerized payroll, benefits administration and personnel file maintenance. The Office Manager is also responsible for managing the reception and ward clerk staff. Strong interpersonal skills, the ability to adapt, and excellent computer skills, including thorough knowledge of Excel and Word, is required.

Care Coordinator (Nursing)

This full-time position is responsible for planning, directing and coordinating all activities necessary for the daily management of the assigned home areas. The incumbent will supervise the nursing and personal care provided to residents and train and supervise staff. The Nurse Care Coordinator will participate as part of the management team of the Home in accordance with administration policies, physician’s orders and best practice principles. A current Certificate of Competence from the College of Nurses Of Ontario and a minimum of 2 years clinical experience in a Long Term Care environment is required, along with excellent interpersonal and communication skills

Registered Nurse

RNs have a leadership role, supervising care and services provided by Registered Practical Nurses and Personal Support Workers, as well as planning, directing and co-ordinating activities necessary for the effective operation of the Resident Home Areas. A current certificate of competence from the College of Nurses of Ontario, and current CPR certification are required. Experience in long term care or rehabilitation nursing with dementia care, and knowledge of GENTLECARE® are preferred. We encourage our RNs to pursue different areas of specialization and continuing education, including: Infection Control, Skin & Wound Care Management, Psychogeriatric Resource Co-ordination, Dementia Care, Palliative Care, and Staff Development.

Registered Practical Nurse

RPNs are leaders of a Resident Home Area, and primary care nurses for a number of residents. Liaising with families as well as dietary and recreation staff, administering medication, planning care and supervising Personal Support Workers comprise a significant part of the RPN's role. A current certificate of competence as an RPN from the College of Nurses of Ontario, including successful completion of a Medication Administration Certificate course, is essential. Experience in long term care, and a special interest in dementia care are also important requirements.

Nurse Practitioner

Working independently and in collaboration with the attending physician, the successful candidate will assess and manage residents with common episodic illnesses or injuries, and assess and monitor residents with chronic disease conditions. The nurse practitioner will educate and support facility staff with complex resident care issues. Excellent communication skills are required to tend to families and community agencies to enhance resident care and to liaise with other members of the interdisciplinary team. A current CNO certification as RN (EC) and previous gerontology experience is required.

Recreation Therapist

Combining a degree in Recreation Therapy, Kinesiology, Physical Education or another Health Science discipline, with at least 3 years of experience in long term care, the Recreation Therapist is responsible for managing daily recreation and leisure services within the residence. This includes completing an assessment of each resident’s recreation and leisure interests with the family at admission, so as to develop and maintain programs that are suited to the resident’s individual needs and capabilities. This challenging role demands knowledge of, or courses in, Gerontology, and a special interest in dementia care.

Regional Director of Operations

Reporting to the Chief Operating Officer, the Regional Director of Operations is responsible for providing operational leadership to their assigned portfolio of homes, by managing the Administrators/General Managers in their portfolio, developing, implementing and monitoring operational programs and projects.  Qualifications include 5 years experience as an Administrator in a Long Term Care or Retirement Home, and Undergraduate degree or equivalent in Business, Administration, or related area.  Background knowledge in Occupational Health & Safety and WSIB claims management. This full-time position is based out of the Toronto Corporate office, and requires the ability to travel in the western region from the GTA to Welland.