We provide on-site support for your department or organization to resolve short or long-term challenges, including quality improvement and compliance with regulatory standards. We deliver customized recommendations and training to assist your staff in updating processes and achieving operating efficiencies.

How it Works 
An experienced team of Specialty Care consultants works closely with your managers, in your home, to identify and implement customized solutions.
We provide:

• Long or short-term management contracts that meet the needs of a specific department or the entire organization.
  • Contracts for general operational management.
  • Specialized contracts; e.g. financial management, or management development in preparation for a new project.
• Audits to identify strengths, opportunities and recommendations.
• Assistance with implementing best-practice processes, and integrating them into your day-to-day operations.

How You Benefit

• Knowledge and skills transferred to your staff, which builds capacity to sustain long-term improvements and leverage opportunities for change.
• Readiness for compliance reviews.
• Resolution of unmet standards.
• Rigorous management of the contract, enabling you to achieve your desired results on time and on budget.

 

Consulting

Specialty Care's experienced consultants can conduct operational reviews for any number of scenarios; for example, when you are going through a period of rapid organizational transition or budgetary constraint, or when external changes are having a significant impact on operations.

How it Works

We provide:

• Sector benchmarks for staffing deployment, salary and non-salary expenses.
• Systems and processes proven to meet compliance standards in all areas of operations; including:
  • Nursing and clinical care
  • Dietary services
  • Environmental services
  • Financial management
  • Human resources management
• A detailed analysis, with recommendations on how to operate more efficiently, increase revenue, and reduce costs.

How You Benefit

• Current and sound management practices.
• Improved levels of performance.
• Significant savings and revenue enhancement.

 

Benchmarking

Specialty Care can assist your organization in implementing a quality management system that allows you to benchmark your operation against other homes.

How it Works

A complete set of resources, including:

•  More than 70 quality indicators with definitions and formulas;
•  Methods for collecting and analyzing your results;
•  Best practice criteria for each indicator to allow you to benchmark your outcomes.

 Audits for every department, including:

• Staff training; 
• Implementation of the quality management program for monthly monitoring, analysis and reporting.

 

Accreditation

Health organizations, large and small, know the value of accreditation and the amount of preparation it requires. Specialty Care can assist your team in earning this valuable achievement. We provide:

•  Effective processes to support your team in attaining either the "stand-alone organization" or the new "multiple site" accreditation status.
•  Guidance for your team in working through the process, or coordination of the documentation process on your behalf.

How You Benefit

•  Compliance with current accreditation standards.
•  Improved organizational effectiveness and efficiency.
•  Recognition within the sector of your commitment to excellence in the provision of health care and the use of resources.