Specialty Care strives to provide responsive services to meet or exceed the expectations of residents and those close to them. We believe that residents and families are important partners in planning services that offer choices to meet your expectations.

Opportunities for Improvement
Sometimes, despite our best efforts, you may feel that we need to make improvements to fully meet your expectations. We want to hear about any concerns and suggestions you may have, so that we can continue to strive towards our mission and core values. We view resident and family concerns as opportunities to re-examine our practices and policies with the goal of improving both the service we offer to residents and the communication we share with you.

If you have a suggestion for us we welcome your input – you have a voice!
Email us at: suggestions@specialty-care.com

If you live within one of our communities and have an urgent concern:

• Discuss with any Manager on duty at any time or leave a message for them to call you at your convenience.
• Discuss or write to the Administrator or General Manager regarding your concern.
• Call or write to the President of Specialty Care:

Specialty Care Inc.
Lois Cormack, President
400 Applewood Crescent, Suite 110
Vaughan, ON L4K 0C3

905-695-2930 or Toll-free: 1-888-448-4411