Enabling Choices

Our unique service delivery model, Enabling CHOICES™, integrates the three components of customer service, GENTLECARE® and wellness, bringing a fresh approach in meeting the individual preferences of residents and families.

Customer Service - exceeding your expectations
Relationships make the difference in providing personalized care. Through caring, knowledgeable staff, and ongoing dialogue with residents and families we ensure that our innovative services remain responsive, supporting the needs of each resident. Staff adds thoughtful touches each day making a difference in the lives of residents. Our goal is to exceed your expectations for service excellence.

GENTLECARE® - enjoy choices in daily living
Emphasizing flexibility, choice, independence and meaningful connections, our GENTLECARE® approach enables residents to enjoy choices in daily living. Caring staff are on hand 24 hours a day, working in partnership with residents to individualize care. Whether it is assistance with bathing, grooming, dressing, dining, recreation or medication, our focus is on respecting the privacy, dignity and individuality of residents. We do this by involving them in decision making, enabling them to take part in activities such as pursuing a favourite hobby or assisting with familiar routines, supporting natural wake-up times, and ensure a calming ‘hush, no rush’ approach.

Wellness - balance in mind, body and spirit

Enabling CHOICES™ supports a lifestyle focused on wellness. Regardless of age or health condition, residents are encouraged to strive for an improved sense of well-being and enhanced good health. For many people, this includes finding a satisfying balance in mind, body and spirit to fit their lifestyle. Walking programs, exercise groups, physiotherapy services and nursing services help maintain abilities relating to physical health. While social activities, laughter, pet visits and multi-faith worship services promote intellectual, emotional and spiritual health.